F.A.Q.
1. Buying Original Artwork
A: All available original artworks on our website are labeled as such. To purchase an original piece, please contact us directly at silva@bysilva.com.
A: Yes, all original artworks come with a certificate of authenticity to confirm their provenance.
A: For original artworks, we require a 50% deposit before starting any commissioned work, with the balance due upon completion and delivery.
A: Due to the unique nature of original artwork, we do not accept returns or offer refunds. We recommend discussing all details thoroughly before purchasing to ensure the artwork meets your expectations.
A: Yes, we offer worldwide shipping for original artworks. For canvas shipping within Europe, the cost is approximately €200. Shipping to the USA is around €400 for small to medium-sized canvases. For larger pieces or other destinations, please contact us for a custom quote.
2. Buying Prints
A: Prints are available for purchase directly online when they are shown as such on our website. All prints are numbered and include a certificate of authenticity. If a print is available, you can purchase it directly through our online store.
A: Our prints are produced using high-quality archival materials to ensure longevity and vibrant colors. All prints are numbered and come with a certificate of authenticity.
A: Yes, prints are available in various sizes. If you require a custom size, please contact us, and we’ll do our best to accommodate your request.
A: At this time, we do not offer framing services. All prints are shipped unframed, either in tubes or envelopes for protection and affordability.
A: Prints are shipped in durable tubes or envelopes to ensure they arrive in perfect condition. This method also helps keep shipping costs low, making it an affordable option for customers worldwide.
3. Personalized Artwork Services
A: We work closely with our clients to ensure their vision comes to life. The process starts with you providing important details and ideas for the artwork. We then discuss the direction of the piece together, and from there, we create 2-3 design options for you to choose from. After final adjustments, we proceed to paint. The typical timeline for completion is 2-3 weeks, though we can accommodate rush orders on a case-by-case basis.
A: Our service includes up to 3 revisions to ensure the artwork meets your expectations. For larger projects, the revision process may differ. If additional revisions are needed beyond the included 3, they are available at €70 each. Once the artwork is finished, we offer up to 2 hours of changes free of charge. Beyond that, changes are charged at €120 per hour (for a two-person team).
A: Pricing for personalized canvas artwork is based on factors such as size, materials, transport, and time. On average, we charge €70 per hour for the creation process, with canvas costs starting from €300. Transport and shipping fees are calculated separately. For murals, the cost is €1,200 per day for a two-person team, which includes all materials and design work. For longer projects, the daily rate decreases depending on the duration.
A: We require a 50% deposit of the total cost before commencing the project, with the remaining 50% due upon completion and receipt of the artwork by the client.
4. General Information
A: You can reach us through the contact area on our website, by email at silva@bysilva.com, via social media, or by phone. We’re happy to discuss your ideas and answer any questions you might have.
A: Our typical lead time for new commissions is 2-3 weeks, depending on the complexity of the project. For rush orders, please contact us directly to discuss your timeline.
A: Yes, we’re always interested in collaborating with other artists, designers, and businesses. If you’re interested in working together, please get in touch to discuss the possibilities.