Privacy Policy

Effective Date: 10th September 2024

At By Silva, we are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect your personal data when you use our website, purchase from our store, or engage with our services, including mural and canvas commissions.

1. Data Controller

By Silva, based in Barcelona, Spain, is responsible for your personal data.
For any privacy-related inquiries, please contact:
Email: silva@bysilva.com
Phone: +34 637 08 99 42

2. Information We Collect

We collect both personal and non-personal information:

• Personal Data: When you make a purchase, commission a mural, or sign up for our newsletter, we collect personal details such as your name, email address, delivery address, and payment information.
• Non-Personal Data: We collect browsing data such as your IP address, browser type, and website activity through the use of cookies. See our Cookie Policy for more details.

3. How We Use Your Data

We use the information you provide for the following purposes:

• Order Processing: To manage and fulfill orders, commissions, and purchases from our online shop.
• Customer Service: To respond to inquiries and provide customer support.
• Marketing: With your consent, we may use your information to send newsletters and promotional offers. You can unsubscribe at any time.
• Website Improvements: To analyze user activity and improve website functionality and user experience.

4. Legal Basis for Data Processing

We process your data on the following legal grounds:

• Contractual Necessity: For order processing and fulfilling mural or canvas commissions.
• Legitimate Interest: For improving services and user experience.
• Consent: For sending marketing communications, if you opt-in.

5. Data Sharing and Transfers

We do not sell or rent your data. However, we may share your data with trusted third-party service providers who help us fulfill your orders (e.g., payment processors, shipping services). These providers comply with GDPR to ensure the safety of your data.

Hosting and Data Storage

Our website is built on WordPress and hosted by Hostinger, both GDPR-compliant services. Hostinger stores data on secure servers, and we ensure that your data is encrypted and protected.

6. International Transfers

If your data is transferred outside of the European Economic Area (EEA), it will be protected by appropriate safeguards to comply with GDPR.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of your personal data.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can ask us to delete your data, subject to certain conditions.
• Right to Restrict Processing: You may request that we limit the processing of your data.
• Right to Data Portability: You can request your data in a structured format.
• Right to Object: You can object to the use of your data for marketing purposes.

To exercise any of these rights, please contact us at [Insert Email].

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal obligations and record-keeping.

9. Cookies

We use cookies to enhance your browsing experience and analyze traffic on our website. You can manage or disable cookies in your browser settings. For more information, please refer to our [Cookie Policy].

10. Security Measures

We take data security seriously. Your personal information is stored securely, and we employ encryption and other industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Please review the policy regularly to stay informed of any updates.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: silva@bysilva.com
Phone: +34 637 08 99 42
Address: Barcelona, Spain